Privacy Policy

Effective Date: 31 December 2020
Last Updated: 3 June 2026

Welcome to A9 Technicae (“we”, “our”, “us”).

This Privacy Policy explains how A9 Technicae collects, uses, stores, and protects personal data when you visit our website, purchase products, create an account, contact us, or interact with our services.

This policy applies to both:

  • Business customers (B2B)

  • Individual consumers (B2C)

1. Who We Are

A9 Technicae Limited
2 Brookhill Way, Magenta Unit 4102
Banbury, Oxfordshire, OX16 3ED
United Kingdom

Email: sales@a9technicae.co.uk
Phone: +44 330 133 4511

For data protection enquiries:
Email: privacy@a9technicae.co.uk

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

Identity Information

  • Full name

  • Company name

  • Job title (B2B customers)

  • Username/account information

Contact Information

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

Transaction Information

  • Products ordered

  • Payment status

  • Order history

  • Returns and refunds

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

Account Information

  • Login credentials

  • Account preferences

  • Saved information

Communication Information

  • Messages submitted through contact forms

  • Customer support correspondence

  • Reviews or feedback

Marketing Information

  • Communication preferences

  • Newsletter subscriptions

  • Marketing engagement

3. How We Collect Information

We collect information:

  • Directly from you when you place orders or contact us

  • When you create an account

  • Through cookies and analytics tools

  • Through communications with our customer support team

  • From payment and delivery service providers where necessary

4. How We Use Your Information

We use your personal data to:

Deliver Products and Services

  • Process orders

  • Manage customer accounts

  • Arrange delivery

  • Handle returns and refunds

Operate Our Business

  • Provide customer support

  • Improve website functionality

  • Prevent fraud and misuse

  • Maintain security

Communicate With You

  • Send order updates

  • Respond to enquiries

  • Send service-related notifications

Marketing

Where permitted by law, we may send:

  • Product updates

  • Promotional communications

  • Business-related announcements

You may unsubscribe at any time.

5. Legal Basis for Processing (UK GDPR)

We process personal data under one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent (where required)

6. Payments

Payments may be processed through third-party payment providers.

We do not store full payment card details on our systems unless explicitly stated.

Payment providers process information under their own privacy notices.

7. Sharing Your Information

We may share information with:

  • Payment processors

  • Delivery and logistics providers

  • Hosting and technology providers

  • Analytics providers

  • Professional advisers

  • Government or regulatory authorities where legally required

We do not sell personal information.

8. International Data Transfers

Where data is transferred outside the United Kingdom, we take appropriate safeguards to protect personal data in accordance with applicable data protection laws.

9. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil orders

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the type of information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate the website

  • Improve performance

  • Remember preferences

  • Analyse usage

  • Support marketing activities

You can manage cookies through your browser settings.

A separate Cookie Policy may apply.

11. Your Rights

Subject to applicable law, you may have rights to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact:

sales@a9technicae.co.uk

12. Marketing Communications

You may opt out of marketing communications at any time by:

  • Clicking unsubscribe links

  • Updating account preferences

  • Contacting us directly

Service messages relating to orders or accounts may still be sent.

13. Security

We use reasonable technical and organisational measures to protect information from unauthorised access, alteration, disclosure, or loss.

However, no internet transmission or storage method is completely secure.

14. Children

Our website and services are not intended for individuals under 18 years of age.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective when published on this page.

17. Contact Us

A9 Technicae Limited
2 Brookhill Way, Magenta Unit 4102
Banbury, Oxfordshire, OX16 3ED
United Kingdom

Email: sales@a9technicae.co.uk
Phone: +44 330 133 4511

Your site would also benefit from three companion pages next to this:

  1. Cookie Policy

  2. Terms & Conditions (B2C + B2B sales terms)

  3. Returns & Refund Policy

The site currently appears to have account and ecommerce functionality, so those documents help complete compliance coverage. (A9 Technicae)