Effective Date: 31 December 2020
Last Updated: 4 June 2026

These Terms & Conditions govern the use of this website and the purchase of products from A9 Technicae Limited (“A9 Technicae”, “we”, “our”, “us”).

By accessing our website or placing an order, you agree to these Terms.

These Terms apply to:

Consumers purchasing for personal use (“B2C Customers”)
Businesses purchasing for commercial use (“B2B Customers”)

1. Company Information

A9 Technicae Limited
2 Brookhill Way, Magenta Unit 4102
Banbury, Oxfordshire, OX16 3ED
United Kingdom

Email: sales@a9technicae.co.uk
Phone: +44 330 133 4511

2. Definitions

Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.

Business Customer means any person or organisation purchasing products for business purposes.

Products means goods sold through our website.

Website means a9technicae.co.uk and related services.

3. Website Use

You agree to:

Use the website lawfully.
Provide accurate information.
Keep account credentials confidential.
Not misuse, disrupt, or attempt unauthorised access.

We may suspend or terminate access where misuse is suspected.

4. Account Registration

You may create an account to place orders.

You are responsible for:

Maintaining account security
Ensuring information remains accurate
Activities performed under your account

We reserve the right to suspend accounts that breach these Terms.

5. Orders

Orders submitted through the website constitute an offer to purchase.

Your order becomes accepted only when:

Payment is authorised (where applicable); and
We issue order confirmation or dispatch confirmation.

We reserve the right to:

Reject orders
Limit quantities
Cancel orders due to pricing, availability, fraud concerns, or errors

6. Product Information

We aim to ensure product descriptions, specifications, images, and pricing are accurate.

However:

Colours and appearance may vary by device.
Specifications may change without notice.
Availability is not guaranteed.

Minor variations do not automatically constitute defects.

7. Pricing and VAT

Prices displayed:

Are shown in GBP (£)
May include or exclude VAT as indicated at checkout
Exclude delivery charges unless stated

We reserve the right to correct pricing errors.

If a pricing error affects your order, we will contact you before processing.

8. Payment

Accepted payment methods are displayed at checkout.

Payment may be collected:

Immediately at purchase; or
Under agreed credit arrangements for approved business customers.

Orders remain our property until payment is received in full.

9. Delivery

Estimated delivery times are provided for guidance only.

Delivery may be affected by:

Stock availability
Courier performance
Customs requirements
Events outside our control

Risk transfers:

To Consumers upon delivery.
To Business Customers upon delivery or collection.

You should inspect goods promptly after receipt.

10. Consumer Cancellation Rights (B2C)

Consumers may have cancellation rights under applicable consumer protection laws.

Unless an exception applies, Consumers may cancel eligible orders within the legally required cooling-off period from receipt of goods.

To exercise cancellation rights, contact:

sales@a9technicae.co.uk

Returned goods must:

Be returned promptly
Include original accessories where possible
Not be damaged beyond reasonable inspection

Refunds will be processed using the original payment method.

Certain products may be non-returnable where permitted by law.

11. Returns and Refunds

If products arrive damaged, defective, or incorrect:

You must notify us within a reasonable period after receipt.

We may:

Repair
Replace
Refund
Provide store credit (where agreed)

Separate Returns Policy terms may apply.

12. Business Orders (B2B)

For Business Customers:

Orders are placed in the course of business.
Consumer cancellation rights do not apply.
Product suitability remains the customer’s responsibility unless agreed otherwise.
Claims regarding shortages or visible damage should be reported promptly.

Unless agreed otherwise in writing:

Payment terms are strictly enforced.
Late payments may incur applicable interest and recovery costs.

13. Warranty

Where applicable, manufacturer warranties remain subject to manufacturer terms.

Unless prohibited by law:

Warranties do not cover misuse, modification, accidental damage, improper installation, or normal wear.

Statutory rights remain unaffected.

14. Intellectual Property

All website content including:

Branding
Logos
Images
Product descriptions
Website design
Software and content

remain our property or licensed to us.

No rights are transferred except for personal use of the website.

15. Acceptable Use

You must not:

Upload malicious code
Attempt unauthorised access
Scrape or copy website content unlawfully
Interfere with website operations

16. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded.

To the extent permitted by law:

We are not liable for:

Indirect or consequential loss
Loss of profits
Business interruption
Loss of opportunity
Data loss

For Business Customers, liability shall not exceed the amount paid for the relevant order unless otherwise required by law.

17. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond reasonable control including:

Supply chain disruption
Industrial action
Telecommunications failures
Natural events
Government action

18. Privacy

Use of our website is also governed by our Privacy Policy and Cookie Policy.

19. Changes to These Terms

We may update these Terms periodically.

Updated versions become effective upon publication.

20. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protections apply.

21. Contact Us